![]() ![]() The insights from my foundational work in service operations and forecasting weren't merely individual achievements they illuminated the prelude to a broader, industry-evolving narrative. Implementing them unveiled a compelling observation: the dynamic interplay between humans and algorithms in tangible business settings. Simultaneously, my exploration into business analytics led to the invention of forecasting algorithms. Drawing from deep empirical investigations, I decoded the nuances of human behavior within these systems, encompassing both rationally predictable patterns and those influenced by innate psychological tendencies. ![]() ![]() My academic odyssey commenced with the pivotal task of aligning service system designs with their overarching strategic visions. ![]()
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